Cancellation Policy
At mooyran.shop, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.
Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
We strive to process orders quickly, and after this timeframe your order may already be in processing or shipping.
How to Cancel an Order
To request a cancellation, contact us immediately at:
Please include:
1. Your order number
2. Your request to cancel the order
Our customer service team will check the order status and, if your request is within the 1-hour window, assist with the cancellation.
If your order has already been processed, we will guide you on the next steps, which may include initiating a return.
Refund for Cancelled Orders
If your cancellation is successful within the 1-hour timeframe, a refund will be issued to your original payment method.
Please allow a few business days for the refund to reflect in your account (depending on your payment provider).
Late Cancellation
Unfortunately, we cannot guarantee cancellations after the 1-hour window, as your order may already be processed.
In this case, please refer to our Return & Refund Policy.
Contact Information
For cancellation requests or any questions, please contact us at:
Changes to This Policy
mooyran.shop reserves the right to update or modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for choosing mooyran.shop. We appreciate your understanding and cooperation.