FAQ
How do I track my order?
You can track your order anytime using our Track Your Order page.
Simply enter your tracking number to view the latest updates on your shipment status.
What payment methods do you accept?
We accept the following payment methods:
1. VISA
2. Mastercard
3. American Express (AMEX)
4. Apple Pay
5. Google Pay
6. PayPal
At this time, we do not accept personal checks, money orders, cash on delivery, or bank transfers.
How secure is my online order?
Your online security is important to us. All purchases made on mooyran.shop are processed through a secure SSL-encrypted checkout.
Your payment information is encrypted and sent directly to our payment processor for authorization.
We do not store your credit card information on our servers.
When is my credit card charged?
Your credit card will typically be charged within 24 hours of placing your order.
Can I use multiple discount codes in one order?
Discount codes cannot be combined unless explicitly stated otherwise.
Only one promotion or discount code can be applied per order.
What do I do if I have missing items in my order?
If any item is missing from your order, please contact us immediately so we can assist you.
Are there any exchange rates?
All transactions on mooyran.shop are processed in US Dollars (USD).
If your credit card is based in another currency, your final total will be calculated according to your card issuer’s daily exchange rate.
How do I change or cancel my order?
We reserve the right to accept or decline any order (or part of an order) at any time, even after you receive an order confirmation.
If your order is canceled after payment has already been authorized, a refund will be issued to your original payment method.
Please note:
- Orders that have already been packed or shipped cannot be canceled.
📩 For urgent requests, contact us immediately: contact@mooyran.shop
Can I change my shipping address after placing an order?
Once an order has been processed or shipped, the shipping address cannot be changed.
We recommend entering your current residential address at checkout to avoid delays, especially if customs holds the package.