Return & Refund Policy

Thank you for shopping with Mooyran! We strive to ensure your complete satisfaction with every purchase. If you're not entirely happy with your order, we're here to help.

30-Day Return Policy:
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange. To qualify for a return, your item must be unused, in its original condition, and in the original packaging.

How to Initiate a Return:

• Contact us at contact@mooyran.shop to inform us of your intention to return an item.
• Provide your order number, the item(s) you wish to return, and the reason for the return.
• Our customer service team will guide you through the return process and issue a return authorization.

Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product. We recommend using a trackable shipping service to ensure the safe return of your item.

Refund Processing:
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a few business days, depending on your payment provider.

Exchanges:
If you wish to exchange an item, please follow the return process, then place a new order for the item you want. Exchanges are processed separately from returns.

Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at contact@mooyran.shop. We will provide instructions on how to proceed with a replacement or refund.

Contact Information:
For any questions or concerns about our Return and Refund Policy, please contact us at contact@mooyran.shop. We are happy to assist you.

Note: Mooyran reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be effective immediately upon posting on our website.

Thank you for choosing Mooyran. We value your trust in our products and are committed to providing excellent customer service.