Return & Refund Policy
Thank you for shopping with mooyran.shop. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we’re here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return, your item must be:
1. Unused and in the same condition you received it
2. In its original packaging
How to Initiate a Return
To start a return, please contact us at:
Please include the following in your email:
1. Your order number
2. The item(s) you want to return
3. The reason for the return
Our customer service team will guide you through the process and provide return authorization details.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to:
- A mistake on our part
- A defective or damaged product
We strongly recommend using a trackable shipping service to ensure your return arrives safely.
Refund Processing
Once your return is received and inspected, we will notify you by email regarding approval or rejection.
If approved, your refund will be processed and a credit will be applied to your original payment method within a certain number of days, depending on your payment provider.
Exchanges
If you would like to exchange an item, please follow the return process first. After that, you can place a new order for the item you want.
Exchanges are processed separately from returns.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately at:
We will provide instructions for a replacement or refund.
Contact Information
If you have any questions about this Return & Refund Policy, please reach out anytime:
Changes to This Policy
mooyran.shop reserves the right to update or modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting on our website.
Thank you for choosing mooyran.shop. We appreciate your trust and are committed to providing excellent customer service.